I bought this tool last week. Good value for the price. I like the wonderful features very much. It is really a perfect alternative for the Zendesk. It can meet all my demands. It can combine the messages from Facebook, Chats and Emails into one hybrid thread. The diverse integration methods are also my favorite. The standalone license attracts me most. It is rally a helpful and good tool. The analytics feature also makes me very happy. Besides, I appreciate the excellent customer service deeply. Everything is so nice!!!