WATI is a customer relationship management (CRM) tool designed specifically for businesses that use WhatsApp as their primary messaging platform. It is a user interaction application platform that allows businesses to manage their customer interactions on WhatsApp using the WhatsApp Business API. WATI offers a range of features including chatbots, automation, customer segmentation, analytics, and integrations with other business tools. With WATI, businesses can streamline their customer support workflows, automate repetitive tasks, and provide personalized customer experiences on WhatsApp. WATI is suitable for businesses of all sizes, from small startups to large enterprises, and can be used in a variety of industries including e-commerce, hospitality, healthcare, and more.