Zonka Feedback is a comprehensive customer experience (CX) and feedback platform that empowers businesses to collect, analyze, and act on customer feedback across various touchpoints.
It solves the problem of fragmented feedback collection and analysis by providing a centralized platform for understanding customer sentiment and improving customer experiences.
Zonka Feedback stands out with its AI-powered analytics, user-friendly interface, and diverse feedback channels, making it suitable for businesses of all sizes.
It excels at closing the feedback loop through automated workflows and integrations, ensuring businesses can quickly address customer concerns and improve their experiences.
Multi-Channel Feedback: Collects feedback via email, SMS, website, in-app, kiosk, and offline surveys.
AI-Powered Analysis: Uses AI to analyze sentiment, identify themes, and prioritize actions.
Automated Workflows: Automates feedback management and follow-up processes.
Integrations: Seamlessly integrates with popular CRM, helpdesk, and marketing tools.
Real-time Reporting: Provides real-time insights into customer feedback and CX metrics (NPS, CSAT, CES).